Our quality assurance, published in full
B&B Nursing operates under a quality assurance system agreed with QQI. The complete manual is public: how we admit learners, assess fairly, handle appeals and hold our own standards to account. Read it, download it, hold us to it.
What quality assurance means for you
The manual is 60-plus pages of procedure. Here is what it guarantees you as a learner.
Fair assessment
Marking follows documented procedures, internally verified and independently checked by an external authenticator.
A right to appeal
If you believe a result is wrong, there is a documented appeals process, not a closed door.
Protected as a learner
Admission criteria, learner supports and protection of enrolled learners are written down, not ad hoc.
Qualified, supported staff
Tutor recruitment, qualifications and development follow the same documented standards.
Inside the manual
Each section summarised in plain language. The full detail is in the PDF above.
1. Governance and management of quality
Who is responsible for quality and how decisions are made: the management structure, the Academic Board and the Results Approval Panel that signs off results before they go to QQI.
2. Documented approach to quality assurance
How the QA system itself is written down, version-controlled and kept current, which is why this page shows dated editions rather than one undated file.
3. Programmes of education and training
How programmes are developed, approved and reviewed, including admission criteria and protection of enrolled learners.
4. Staff recruitment, management and development
How tutors and staff are recruited, what qualifications they need and how their development is supported.
5. Teaching and learning
The standards behind the teaching itself: the learning environment, synchronised delivery and the supports that surround it.
6. Assessment of learners
The longest section for good reason: assessment procedures, internal verification, external authentication, repeats, rechecks and the appeals process.
7. Support for learners
The learner supports we commit to, including reasonable accommodation and supports for adults returning to education.
8. Information and data management
How learner records and data are managed and protected, in line with data protection law.
9. Public information and communication
The commitment to publish accurate, honest information about courses and quality, which is the guideline this very page exists to meet.
10. Other parties involved in education and training
How relationships with placement providers and other parties are managed so standards hold beyond the classroom.
11. Self-evaluation, monitoring and review
How we audit ourselves: programme evaluation, learner feedback and the review cycle that produces each new edition of this manual.
The policies learners ask about most
All of these live in the assessment and learner sections of the manual.
- Assessment appeals – how to appeal a result and what the timelines are. See the assessment section of the manual. [VERIFY section number]
- Repeats and rechecks – what happens if an assessment does not go your way the first time. [VERIFY section number]
- Complaints – how to raise a concern about anything other than a result. [VERIFY section number]
- Admission criteria – the documented basis for entry decisions. [VERIFY section number]
- Reasonable accommodation – supports available if you need assessment adjustments. [VERIFY section number]
Oversight, not self-marking
Academic Board
Oversees academic standards and quality decisions across the programmes.
Internal verification
Assessment is checked inside the organisation before results go anywhere.
External authentication
An independent external authenticator reviews results before the Results Approval Panel signs them off to QQI.
Ask us about anything in the manual
If a procedure affects you, you deserve a plain-English explanation of it. Ring or write and we will walk you through it.